Genentech Access Solutions Contact Center

Project Location
Portland, OR


Perkins & Will
FAA Architecture

Corporate Accounts, Life Science, Office

Design Build, General Contracting, Preconstruction, Self-Perform

Pacific Northwest

Swinerton Office Location
Portland, Oregon

Occupied Tower, Design-Assist, Extensive Technology, Design-Build Subcontractors, Value Engineering, Innovative Workplace, Accelerated Schedule, Central Eastside Location

The Portland ASCC in Northeast Portland’s Lloyd Center Tower consists of two phases of three floors totaling 64,000-square-foot with a value of $11.3 million. The call center seats close to 400 employees and provides an open-space program including state-of-the-art call desks with curved screens, private huddle rooms, conference rooms, training rooms, breakout seating (regeneration) areas, and pantry/café areas. Swinerton worked with two architectural firms to accomplish this project. FFA Architects served as the local architect of record, while Perkins+Will was the space programming/interior design architect out of San Francisco. This provided a unique team structure with all RFIs, submittals, and field design decisions needing to be vetted by both architects.

Using laser scanning of the existing space helped establish current conditions and aid in the final design. The out-of-town client and architect could view construction progress through Matterport 3D and interactive models and make design modifications without traveling to the jobsite or walking the space. Our VD&C department worked with the engineer of record to provide a BIM model for engineering design and MEPF clash detection and installation. All the above ceiling layout and coordination with HVAC units, electrical, lighting, controls, cable tray, and low voltage, security, and A/V were performed before work started on-site.